Shipping & Payments Information
Our storefont is located in the Netherlands at Calandkade 47, 2521AA The Hague. We process and ship all orders placed from here. Due to busy times, we ask you to allow at least 3 to 7 working days (Tuesday to Saturday) before we have processed and shipped your order. Once it has been sent you will receive an e-mail.
Order information:
Primers and liquid monomers cannot be shipped internationally.
All orders require a minimum of €14,50 or more.
For all our packages a signature has to be set for acceptance. There must be someone present at all times to receive the package. Our packages are not left behind with the neighbors! If you are not at home, your order will be sent to a nearby PostNL location. The package can be picked up at the PostNL location up to 7 days after delivery. The package will then be returned to us. (If you do not pick up your package on time, to reship your order again the shipping costs will again be for your own account)
Letterbox packages are delivered in The Netherlands only within 1-3 working days, even if the recipient is not at home. A letterbox package can be sent to a Dutch address and PO Box addresses. * The status information of a letterbox package is more limited than that of package shipments. The letterbox package can not be traced in case of lack of clarity so that research is not possible. (LET OP: KIES VOOR DEZE OPTIE ALLEEN WANNEER U AKKOORD GAAT MET, MOCHT UW PAKJE KWIJT RAKEN WIJ NIET KUNNEN ACHTER HALEN WAT ER MET HET PAKJE IS GEBEURT EN AL DUS WIJ NIET VERANTWOORDELIJK ZIJN DAARVOOR! BRIEVENBUSPAKJES ZIJN NIET VERZEKERD, HET TERUGSTORTEN VAN DE AANKOOP BEDRAG(EN) EN DERGELIJKE IS ALDUS NIET MOGELIJK!)
Shipping information:
Please allow 3 to 7 working days (Tuesday to Saturday) for the shipment of your order an email with tracking info will be sent to you. Working days do not include holidays.
We ship all our products via PostNL insured and with a tracking code, an e-mail with the tracking code will be send to you! Normally all packages within The Netherlands are being deliverd the next day after shipment between 10am - 6pm.
Please allow 3-30 working days to receive your package. The average delivery time for international orders is up to 15 working days.
If you haven't received your package in between 30 working days please contact us by info@cakesincnails.com with your full name and order number to further assist you. Please allow up to 1 - 3 days for a response time.
PLEASE NOTE - we are not responsible for incorrect imputed information at check out. If you have imputed your address incorrectly and not contacted us to change this before the item is shipped. You will have to wait until the package is returned back at our warehouse before we can resend it again.
We are not responsible if any custom duties or taxes applied are not paid by the receiver.
Order pick-up is not available. Not even if you live close by!
*Packing moments
- Our packing moments are on working days (Tue - Sat) between 16:00 until 20:00 CET, all packages are then offered the next working day to PostNL.
*Payment costs
Buy what you like and pay for what you want.Because you choose what you buy, you should also be allowed to decide how and when you pay.
Additional costs are charged for some payment methods:
- KLARNA. + €1,00 + 2.99%
- SEPA - Pre Transfer FREE
- CreditCard + €0.25 + 1.8%
- Ideal FREE
- PayPal €0,35 + 3.40% costs per transaction
- Bancontact FREE
* All payments go through Mollie B.V.
*How do I pay an invoice through Pay Later?
- You can pay your invoices by means of an account at: https://app.klarna.com/login?market=en
- Or you can use the Klarna app.
*Holidays & busy periods
During holidays, busy periods and adverse weather conditions you may experience delays. This is due to the postal service. We will always aim to get all packages out for delivery within two working days wherever possible.
Any questions you may still have please contact us.
info@cakesincnails.com
